ORGANISATIONAL BEHAVIOUR
1. “------------ are social inventions for accomplishing goals through group efforts”
a. Management
b. Organization
c. Leadership
d. Behavior
2. Which of the following is/are the key features of organization
a. Social invention
b. Accomplishing goals
c. Group efforts
d. All of these
3. A study of human behavior in organizational settings is
a. Individual behavior
b. Group behavior
c. Organizational behavior
d. None of these
4. Scientific Management approach is developed by
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. A. Maslow
5. Who proposed “ bureaucratic structure” is suitable for all organization
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber
6. “Hawthrone experiment” which was a real beginning of applied research in OB was
conducted by
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber
7. Process or administrative theory of organization is being given by
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber
8. Whose concept states that interpersonal and human relations may lead to productivity
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber
9. Today’s organization are
a. Open system
b. Closed system
c. Open as well as closed
d. None of these
10. Which organization theory can be understood by IF and THEN relationship
a. System approach
b. Contingency approach
c. Process approach
d. Scientific approach
11. Organization Behavior is
a. An interdisciplinary approach
b. A humanistic approach
c. Total system approach
d. All of these
12. Organization Behavior is not a /an
a. A separate field of study
b. Applied science
c. Normative science
d. Pessimistic approach
13. “Cognitive theory” of learning was given by
a. Skinner
b. Pavlov
c. Tolman
d. Piajet
14. Extension of behavior modification into organization is called
a. Enrichment
b. Enlargement
c. OB Mod
d. OB Ext
15. --------------is a relatively permanent change in behavior that occurs as a result of experience
a. Behavior modification
b. Learning
c. Motivation
d. Skills
16. which of the following is / are included as structure of human mind
a. Id
b. Ego
c. Super ego
d. All the above
17. ----------- is largely childish, irrational, never satisfied, demanding and destructive of others
a. Ego
b. Super ego
c. Negative ego
d. Id
18. ------------represent noblest thoughts, ideals etc.
a. Ego
b. Super ego
c. Negative ego
d. Id
19. ----------- is reality and practical oriented part of thinking
a. Ego
b. Super ego
c. Negative ego
d. Id
20. Thematic Apperception Test (TAT) is designed to understand
a. Perception of individual
b. Personality of individual
c. Learning of individual
d. None of these
21. ---------------- is “the reactions of individuals to new or threatening factors in their work
environments”
a.Attitude
b.Stress
c.Dissonance
d.Disappointment
22. Which of the following is/are not job related source of stress
a.Role ambiguity
b.Role overload
c.Ethical dilemmas
d.Career concerns
23. Which of the following is/are not organizational factors causing stress
a.Task demand
b.Role demand
c.Role conflict
d.Satisfaction
24. Which of the following is / are method of managing stress
a. Job relocation
b. Career counseling
c. Recreational facility
d. All the above
25. Which of the following is / are not a method of managing stress
a. Time management
b. Supervisor training
c. Role Analysis techniques (RAT)
d. Rorschach test
26. -------------- refers to the negotiation or an agreement between two groups
a. Contracting
b. Co-opting
c. Pressure tactics
d. None of these
27. Which of the following methods is/are used to solve intergroup conflicts indirectly
a. Avoidance
b. Encouragement
c. Bargaining
d. All of these
28. Which of the following is / are not direct method to solve intergroup conflicts
a. Problem solving
b. Domination by the management
c. Removing key figures in conflict
d. Persuasion
29. A technique to bring changes in the entire organization, rather man focusing attention on
individuals to bring changes easily.
a. Organizational development
b. Organizational change
c. Organizational culture
d. Organizational conflicts
30. Which of the following is/are OD intervention techniques
a. Sensitivity training
b. MBO
c. Quality of work life
d. All the above
31. Which of the following is NOT an important issue relating to goal-setting theory?
a. Goal specificity
b. Equity among workers
c. Feedback
d. Defining the goal
32. Behaviour, power, and conflict are central areas of study for _____________.
a. sociologist b. Anthropologists
c. Social psychologists d. Operations analysts
33. When a bank robber points a gun at a bank employee, his base of power is:
a. Coercive b. Punitive
c. Positional d. Authoritative
34. The managers of a multinational company are located in France, India, Brazil, and the United
States. Which decision-making technique seems most reasonable for this organization?
a. A postal service interaction b. A brainstorming session
c. A nominal discussion d. An electronic meeting
35. What do we call it when we judge someone on the basis of our perception?
a. Stereotyping b. Categorizing
c. Halo effect d. Prototyping
36. Sobha is an honest and straightforward person. She believes her employees are all similarly
honest and straightforward, ignoring signs that they may be manipulating her.
What perceptual shortcut is Sobha most likely using?
a. Contrast effect b. Halo effect
c. Stereotyping d. Projection
37. Sathish has a low absenteeism rate. He takes responsibility for his health and has good health
habits. He is likely to have a(an):
a. Internal locus of control b. External locus of control
c. Core locus of control d. High emotional stability level
38. Raju believes that men perform better in oral presentations than women. What shortcut has been
used in this case?
a. The halo effect
b. The contrast effect
c. Projection
d. Stereotyping
39. Mr. Manoj, Manager ABC Company found that skills of workers and machinery used by them as
compared to the competitors in the market are obsolete within a year, which type of challenge
ABC Company is facing?
a. High Quality and Low Quality b. Globalization and Culture
c. Rapid Pace of Change d. Multiple Stakeholders
40. According to Robert Katz, when managers have the mental ability to analyze and diagnose
complex situations, they possess _____________ skills.
a. Technical b. Leadership
c. Problem-solving d. Conceptual
41. What sort of goals does Management By Objectives (MBO) emphasize?
a. Tangible, verifiable and measurable
b. Achievable, controllable and profitable
c. Challenging, emotional and constructive
d. Hierarchical, attainable and effective
42. Today’s managers understand that the success of any effort at improving quality and productivity
must include _____.
a. Quality management programs
b. Customer service improvements
c. Employee's participation
d. Manufacturing simplification
43. Which of the following would be least likely to pose a barrier to cross-cultural communications?
a. Tone difference
b. Word connotations
c. Political correctness
d. Differences among perceptions
44. Which of the following theory is proposed by Clayton Alderfer?
a. Theory X and Theory Y b. Hierarchy of Needs
c. ERG Theory d. Theory
45. Concept of MBO was introduced by:
a. Peter. F.Drucker
b. Mary Parker
c. Henry Fayol
d. Philip Kotler
46. Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was already
warned about this behaviour. It is an example of which method of shaping behaviours?
a.Reinforcement
b. Positive Reinforcement
c. punishment
d. Negative Reinforcement
47. While managing political behaviours in organization, the manager requires discouraging:
a. Negotiation b. Relationships
c. Self interest d. Dialogue
48. People with which type of personality trait commonly make poor decisions because they make
them too fast?
a. Type As
b. Type Bs
c. Self-monitors
d. Extroverts
49. Which of the following is an environmental force that shapes personality?
a. Gender
b. Height
c. Experience
d. Brain size
50. Factors other than satisfaction that impact one’s decision to leave a current job include all of the
following EXCEPT:
a. Labour market conditions
b. Length of tenure with the organization
c. Organizational citizenship behavior
d. Expectations about alternative job
opportunities
51. Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the
right thing. Praveen has decided that if he just waits, conditions will improve. Praveen’s approach to
this problem is termed as:
a. Exit
b. Voice
c. Loyalty
d. Neglect
52. Which of the following leadership behaviours are identified by the path-goal theory?
a. Supportive, employee-oriented, laissez-faire and participative
b. Achievement-oriented, supportive, humanistic, and directive
c. Participative, achievement-oriented, directive, and supportive
d. Directive, participative, supportive, and laissez-faire
53. Which of the following is not a trait dimension in Big 5 personality trait?
a. Extroversion
b. Agreeableness
c. Ego
d. Culture
54. In which stage of the conflict process does conflict become visible?
a. Illumination
b. Intentions
c. Behaviour
d. Cognition
55. Which dimension of Big 5 personality traits represents artistically sensitive, refined etc.
a. Culture
b. Emotional stability
c. Conscientiousness
d. Extroversion
56. ____________ refers to the network of personal and social relations that is developed
spontaneously between people associated with each other.
a. Formal organization
b. Informal organization
c. Business organization
d. Government organization
57. The cognitive process through which an individual selects, organizes but misinterprets
environmental stimuli is known as_________
a. Perception
b. Projection
c. Selective Perception
d. Mis-Perception
58. The more consistent behaviour, the more the observer is inclined to ___.
a. Attribute it to interpretation
b. Attribute it to internal causes
c. Attribute it to consensus
d. Attribute it to external causes
59. Which of the following is one of the relationships proposed in expectancy theory?
a. Reward-satisfaction relationship
b. Satisfaction-performance relationship
c. Rewards-personal goals relationship
d. Effort-satisfaction relationship
60. In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order needs”?
a. Physiological and safety needs
b. Physiological and social need
c. Self actualization and safety needs
d. Social and esteem needs
61. Maslow grouped the five needs into two categories
a. Higher-order needs and Lower-order needs.
b. Supreme needs and local needs
c. Self needs and others needs
d. Luxurious needs and comfort needs
62. If everyone who is faced with a similar situation responds in the same way, attribution theory
states that the behaviour shows _____.
a. Consensus
b. Similarity
c. Reliability
d. Consistency
63. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he
assumed that you had simply taken too much time. He never considered that the elevators were out
and you had to walk up 10 flights of stairs. Your boss is guilty of _____.
a. Self-serving bias
b. Selective perception
c. Fundamental attribution error
d. Inconsistency
64. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and
graduated from the same University. It is an example of:
a. Central Tendency
b. Halo effect
c. Similar-to-me effect
d. Misperception
65. All the following are dimensions of Intellectual ability EXCEPT:
a. Inductive reasoning
b. Dynamic strength
c. Deductive reasoning
d. Number aptitude
66. What sort of actions is most likely to be attributed to external causes?
a. Actions that have high distinctiveness, high consensus and high consistency
b. Actions that have high distinctiveness, high consensus and low consistency
c. Actions that have high distinctiveness, low consensus and low consistency
d. Actions that have low distinctiveness, low consistency and high consensus
67. A threatened strike action by a labour union to force the management to accept their demands is an
example of which of the following power?
a. Referent power
b. legitimate power
c. Reward power
d. Coercive power
68. Which of the following departmentalization can be considered necessary in an organization where the
company’s products fall into several categories with very different production methods for each category?
a. Customer
b. Production
c. Process
d. Matrix
69. Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and
his supervisors. He also likes the fact that the company policy fits well with what he personally
believes, and that he has received considerable recognition for his achievements at the company.
Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job?
a. High compensation
b. Good nature of peer relationships
c. Good nature of supervisor relationships
d. Recognition for his achievements
70. Job appraisal is the part of_____________ a. Sociology
b. Anthropology
c. Psychology
d. Political science
71. Over the past two decades, business schools have added required courses on people skills to many
of their curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such as economics and accounting to
succeed.
b. There is an increased emphasis in controlling employee behavior in the workplace.
c. Managers need to understand human behavior if they are to be effective.
d. These skills enable managers to effectively lead human resources departments.
72. Which of the following is most likely to be a belief held by a successful manager?
a. Technical knowledge is all that is needed for success.
b. It is not essential to have sound interpersonal skills.
c. Technical skills are necessary, but insufficient alone for success.
d. Effectiveness is not impacted by human behavior.
73. What term is used for the extent to which an individual displays different behaviours in different
situations?
a. continuity
b. integrity
c. flexibility
d. distinctiveness
74. What does consensus refer to in attribution theory?
a. There is general agreement about a perception.
b. Different people respond the same way in the same situation.
c. There is general agreement about how people desire to respond to the same situation.
d. Different people perceive a situation similarly.
75. If everyone who is faced with a similar situation responds in the same way, attribution theory
states that the behaviour shows.
a. consensus
b. similarity
c. reliability
d. consistency
76. Which of the following is not one of the four primary management functions?
a. Controlling
b. Planning
c. Staffing
d. organizing
77. Determining how tasks are to be grouped is part of which management function?
a. Planning
b. Leading
c. Controlling
d. organizing
78. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the
following is one of the broad categories into which these roles could be grouped?
a. Intrapersonal
b. Institutional
c. Decisional
d. affective
79. As a manager, one of James’s duties is to present awards to outstanding employees within his
department. Which Mintzberg managerial role is James acting in when he does this?
a. leadership role
b. liaison role
c. monitor role
d. figurehead role
80. According to Mintzberg, one of management’s interpersonal roles is .
a. spokesperson
b. leader
c. Negotiator
d. monitor
81. Robert Katz identified three essential skills that managers need to have in order to reach their
goals. What are these skills?
a. technical, decisional and interpersonal
b. technical, human, and conceptual
c. interpersonal, informational and decisional
d. conceptual, communication and networking
82. A manager is valued by her colleagues for her ability to perform effective break-even analysis on
upcoming ventures. In this case, her colleagues value her for competencies that fall within which of
Katz’s essential management skills categories?
a. Technical
b. Communication
c. Human
d. conceptual
83. According to Katz, technical skills encompass the ability to.
a. analyze and diagnose complex situations
b. exchange information and control complex situations
c. apply specialized knowledge or expertise
d. initiate and oversee complex projects
84. Which one of the following would not be considered a human skill in Katz’s structure?
a. Decision making.
b. Communicating
c. resolving conflicts
d. working as part of a team
85. According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess skills.
a. Technical
b. Leadership
c. problem-solving
d. conceptual
86. According to Fred Luthans and his associates, which of the following is considered a part of
traditional management?
a. Disciplining
b. decision making
c. exchanging routine information
d. acquiring resources
87. Which of Luthans’ managerial activities involves socializing, politicking, and interacting with
outsiders?
a. traditional management
b. communicating
c. human resource management
d. networking
88. While the Functions, Roles, Skills, and Activities approaches to management all differ, they all
recognize that effective and successful managers must develop which of the following?
a. People skills
b. technical skills
c. Efficiency
d. entrepreneurialism
89. An OB study would be least likely to be used to focus on which of the following problems?
a. an increase in absenteeism at a certain company
b. a fall in productivity in one shift of a manufacturing plant
c. a decrease in sales due to growing foreign competition
d. an increase in theft by employees at a retail store
90. If a person responds the same way over time, attribution theory states that the behaviour shows.
a. Distinctiveness
b. Consensus
c. Consistency
d. continuity
91. Mr.Balu is late for work each day by about ten minutes. How would attribution theory describe
this behaviour?
a. It shows consensus.
b. It shows similarity.
c. It shows reliability.
d. It shows consistency
92. Which of the following is a reason that the study of organizational behaviour is useful?
a. Human behavior does not vary a great deal between individuals and situations.
b. Human behavior is not random.
c. Human behavior is not consistent.
d. Human behavior is rarely predictable.
93. Psychology’s major contributions to the field of organizational behavior have been primarily at
what level of analysis?
a. the level of the group
b. the level of the individual
c. the level of the organization
d. the level of the culture
94. Which behavioural science discipline is most focused on understanding individual behaviour?
a. Sociology
b. social psychology
c. Psychology
d. anthropology
95. The science that seeks to measure, explain, and sometimes change the behaviour of humans and
other animals is known as .
a. Psychiatry
b. Psychology
c. Sociology
d. organizational behavior
96. blends concepts from psychology and sociology.
a. Corporate strategy
b. Anthropology
c. Political science.
d. Social psychology
97. The science that focuses on the influence people have on one another is.
a. Psychology
b. Anthropology
c. political science
d. social psychology
98. Which of the following fields has most helped us understand differences in fundamental values,
attitudes, and behaviour among people in different countries?
a. Anthropology
b. Psychology
c. political science
d. operations research
99. The subject of organizational culture has been most influenced by which behavioural science
discipline?
a. Anthropology
b. Psychology
c. social psychology
d. political science
100. Which of the following OB topics is not central to managing employees’ fears about terrorism?
a. Emotion
b. Motivation
c. Communication
d. work design
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